Refund/Exchange policy

The following Refund & Exchange Policies apply solely to orders placed directly through our website

.Our commitment at MGT Toys is to ensure your satisfaction with our products. If you receive a product different from what was shown on our website, please lodge a complaint within 24 hours by contacting us on WhatsApp at 0302 0322712.
We will promptly guide you through the exchange process, Please note that discrepancies in product colors are not considered grounds for product exchange in this context.
We are here to address any other substantial differences that may impact your satisfaction.

.In the unfortunate event of an electric fault or working problem with our products, please notify us via Whatsapp: 0302 0322712 or email us at mgttoys01@gmail.com within 24 hours of delivery.
Our representative will connect with you on WhatsApp to understand the issue and provide online assistance for potential fixing errors.

.To facilitate the return, we ask customers to return the merchandise via a traceable and reliable delivery method, such as a courier or registered post.
However, to ensure your satisfaction, we are committed to covering all delivery charges, both for the return and the replacement product. This means you won't incur any costs related to the return process or the claim.
We strive to make your experience with MGT Toys seamless and worry-free.

.For returns due to the product not being identical to the one ordered on the website or faluty, the exchange or refund process will be initiated within 7 days after we receive and inspect the returned product.
We are committed to making this process smooth and hassle-free for you.

.Please note that refunds or exchanges based on personal preferences (not liking the product) will not be entertained. However, we encourage you to share any issues at Whatsapp: 0302 0322712 or email us at mgttoys01@gmail.com, and our team will review your case.

.If a product is returned to us in inadequate condition, we reserve the right to reject the claim and send it back to you. We want to ensure that our exchange and refund policies are fair and transparent, so if you have any further queries, feel free to contact us on Whatsapp: 0302 0322712 or email us at mgttoys01@gmail.com.
Your satisfaction is our priority at MGT TOYS.